The International Banking division of Sumitomo Mitsui Banking Corporation was faced with numerous business and technical challenges. Because they are a large, global organization, business challenges included different organizational structures and responsibilities, different data availability, different languages and time differences, and different regulatory requirements. The technological challenges included heterogeneous hardware and software environments in every location and different back end processing systems.
Sumitomo Mitsui Banking Corporation selected OpenText Metastorm BPM (MBPM) for its scalability and extensibility, ease of integration with its existing environment, standardization of global processes, ease of use for its end users and speed of development.
Sumitomo Mitsui is using the OpenText MBPM solution to create a globally accessible system that allows for the specialized requirements of each region while interfacing with multiple systems to decrease manual input and improve data accuracy and enforce regulatory compliance.
OpenText MBPM has automated and streamlined the Customer Information File process that enables Sumitomo to efficiently process new customer information, automate the Patriot Act/ Know Your Customer screening activity, and get new customer data updated – in a fraction of the time and with more accurate results than their current manual approach. The solution integrates OpenText MBPM with Sumitomo’s existing Patriot Act, Active Directory, and corporate portal systems to provide a seamless process flow across the organization.
Ultimately OpenText MBPM will contribute to the Sumitomo Mitsui Banking Group mission by helping to provide an engaging environment for their employees, value to shareholders, and the optimum in customer service.
- Single user interface
- Achieved Patriot Act and Basel II compliance
- Avoid a team dedicated to diagraming, all the staff of the different departments using Corporate
- Improved customer service
- Lowered risk
- Improved regulatory compliance